FLIPИ.INFORMATION
DELIVERY
WHEN WILL I GET MY ORDER?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
WHERE WILL MY ORDER BE SHIPPED FROM?
We work with an on-demand order fulfillment company with facilities worldwide!
WILL I BE CHARGED CUSTOMS FOR MY ORDER?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
MY ORDER SHOULD BE HERE BY NOW, WHAT SHOULD I DO?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbor’s, get in touch with us at orders@theflipnbrand.com
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
ORDERS
HOW DO I TRACK MY ORDER?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at orders@theflipnbrand.com
I RECEIVED A WRONG OR DAMAGED ORDER
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at orders@theflipnbrand.com within a weeks’ time with photos of the
damaged product, your order number, and any other details you may have about your order. We’ll
get back to you with a resolution as soon as possible.
RETURNS
WHAT IS YOUR RETURN POLICY?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at orders@theflipnbrand.com
DO YOU OFFER REFUNDS?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at orders@theflipnbrand.com with photos of wrong/damaged items and we’ll sort that out for you.
CAN I CHANGE AN ODER FOR A DIFFERENT SIZE/COLOR?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
us know at orders@theflipnbrand.com within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund
PRIVACY POLICY
INFORMATION WE COLLECT
Personal Information
We may collect the following personal information when you use our website:
- Full Name
- Contact Information (email address, phone number, address)
- Payment Information (credit card details) – only used by our PayFast
- Purchase History
Non-Personal Information
We may also collect non-personal information, such as:
- IP Address
- Browser Type
- Device Information
- Cookies and Usage Data
HOW WE USE YOUR INFORMATION?
We use the collected information for the following purposes:
- Process and fulfill your orders
- Provide customer support
- Improve and personalize your browsing experience
- Send promotional offers and updates with your consent
- Comply with legal obligations
INFORMATION SHARING DISCLOSURE
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service providers for order processing, payment processing, and shipping
- Law enforcement or government agencies to comply with legal obligations
COOKIES
We use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.
SECURITY
We implement security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
YOUR RIGHTS
You have the right to:
- Access and update your personal information
- Opt-out of marketing communications
- Delete your account and personal data
CONTACT US
If you have any questions or concerns about our Privacy Policy, please contact us at orders@theflipnbrand.com
By using our website, you agree to the terms outlined in on this page.